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Help

Find answers about Candy AI or talk to our team.

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Getting Started

New to Candy AI? Learn the basics

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Billing & Plans

Manage your subscription

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AI Characters

Create and customize your AI

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Privacy & Security

Your data and protection

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Technical Issues

Resolve common problems

Premium Features

Get the most from Premium

Frequently Asked Questions

Create a free account with email, Google, Discord or X. Then, explore Girls, Anime or Guys and start chatting.
Yes. The free plan includes basic chat. Premium unlocks unlimited messages, image generation, AI calls and more, starting at US$3.99/month.
You can cancel in account settings. Premium remains active until the end of your paid cycle, with no cancellation fee.
Candy AI is operated by EverAI Limited, so the charge appears as 'EverAI'. This is normal.
Premium subscribers can create custom AI companions. Open "Create Character" and choose name, personality, appearance and backstory. Your creation is saved.
Yes. Conversations on Candy AI are encrypted and confidential. We never sell your personal data. See the Privacy Policy for details.
Clear cache and cookies, refresh the page and use an updated browser. If it continues, contact support.
Tokens are used to generate images and other premium interactions. Premium subscribers receive 100 free tokens per month and can purchase extras.

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